Stefania has completed online and offline ID verification.
Learn more »
First of all this is the room these guests booked. They saw the photo of it on Air BNB.
It is totally untrue to say that this is not a guest house where people live in. We run a family home B&B and I live here with my husband and two grown up children.
As for the warmth, I didn't even get a chance to interact with these guests as they arrived after midnight and my husband had to wait up for them. They didn't even have the courtesy to phone us to explain that they would be late. They informed us earlier that they would be arriving at 10 pm. They were given the breakfast that they ordered. My rates are extremely reasonable for a city centre B&B which is within walking distance of all amenities.