I went to the cottage and met the guest very soon after he texted us that the cottage was not suitable. The guest showed me that the floor was not cleaned well and agreed to move to another house, after viewing it. We are very sorry that Devi's Place did not meet his expectations. We are private homestay with cottages on the edge of a large rice fields. I live on site with my family. Our houses are bali-style and some have open living, only the bedrooms are sealed off from the outside world. We are not a resort. Here in Bali, the mud-wasp we call "tabuan" is common in this season, they fly into the buildings and can build a mud house in one day. Even if you find and clean up their little house, they often come back and build again in the same place the next day. This is what happens in Villa Via where this guest moves to. There is no front wall on the lounge, it is open living to the pool and garden. Small geckos and insects come in and out all the time. Cleaning is always high maintenance in Bali and we shall try to do a better job in future. We are sorry for Mike's experience.