Response from Heidi:
Clearly this was a bad experience for everyone involved. We had tentatively agreed that we might be able to accept extra people as a one-off for the music festival but this was never confirmed. Becky’s communication was terrible and we never heard anything back from her after the initial discussion where we suggested we’d charge $30 per person. Our intention was that if she wanted to go ahead we could sort out our third bedroom that we don’t usually BnB (there isn't currently a bed in there!) and get a one-off listing on Airbnb for them to book through. Her last communication about bringing extra guests was 2 months earlier so we just assumed she dropped the idea and we stuck to our usual routines – including sending all of our regular information about the fact that our kitchen is not open to guests (also clearly written in our house rules). We were then unhappily astonished to be met with 7 people – thrusting cash at us - when we are only set up with 2x rooms and 2x beds. This was a nightmarish experience for us. We should have turned them away to a motel but I thought, after discussion with Becky, that it was better to struggle through. This was clearly a mistake. In terms of the lasagne we just don’t even have enough plates in our house for feeding 7 people plus ourselves - and we were expecting friends over. Having 7 people to sit down for a meal unplanned was just not possible for us. The person who baked a cake in our house pre-arranged everything and we knew exactly was happening. She was a joy to have around unlike this group.
Other problems we had with them - Becky left the bedroom door open (who does this in a BnB?) and left food out. The dogs never go into rooms (obviously most people close their door) but having a bag of cheese on the floor was too much for them. Both dogs were repeatedly sick through the night as a direct result of her actions. We almost had to take them to the vet. We checked both rooms after we discovered the dogs with the cheese – one had multiple bottles of hard liquor and the other had drugs openly left out.
Becky’s group came home loud and drunk around midnight – we cracked after about 15 minutes of the noise and politely asked them to quieten down. Unsurprisingly we weren’t terribly friendly in the morning but despite everything we provided a regular breakfast. She had not requested waffles which need to be ordered in advance (obviously we need to make waffle batter) – again this is clearly laid out in all our communication. We clear breakfast at 10am (things need to be refrigerated) and we left them for 30 mins beyond this before we had to ask them to start clearing up. They made more mess at breakfast than any other guests we’ve had and we’ve never before had to ask people to clear plates.
Overall this was far and away our worst experience with Airbnb and we’ll never ever accept groups of people or people thrusting cash at us at the door again. Becky seemed to think our house is some kind of hostel or doss house. It isn’t – it’s our home and we hate to have our hospitality abused in this way. Please read our other reviews which give a much more normal picture of how things are with us.