Thank you very much for your positive statements about my hotel staff. They do an awesome job and I am proud of their work.
Which makes me question what you thought was not well maintained. The room has a new bed with a mattress that is less than 5 weeks old. The sink has new faucet and drain. The A/C is less than 1 month old. Everything is in very good working order. Even the floors were refinished and varnished just last month.
I apologize for any inconveniences. I appreciate your understanding. I am glad the error was corrected in a timely fashion. I find that whatever system you use, errors do occur. I am pleased that the rest of your experience here met your expectations.
Thank you for staying at Michael's Surfside Hotel.