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The villa is in a great location just near the Bintang supermarket which is also a great landmark for cabs etc.
The villa was really large and the pool private and very cool after a big day in the Bali sun.
Unfortunately the villa is not up to standard with cleanliness, there was grime in the bathroom and a layer of dust along the wall. There was even small things like a mug ring in the microwave that wasn't cleaned until the cleaners visit on day 4 (and after I said something to Rebecca on day one!!)
We also had no power on the second night and the last day before we left we came home to find the water had been turned off at the main??? Both were rectified (we called Mia regarding the power and my boyfriend found the water main) .
We were prepared to look past the cleaning but there's no excuse for no power and water....
Everything could have have been so different with a really thorough clean and the water and power sorted.
I also suggest that Mia be more service minded, when we called her about the power we asked her to phone us back to let us know it was fixed (we were sitting in a restaurant having dinner waiting) she didn't call us back - I had to call her back!!
I would however say that Kadak our driver was wonderful and getting laundry via the villa cleaner was done cheap and quick. Rebecca organised transfers for us and Kadak was waiting in arrivals. There was a departure transfer booked but no one contacted us to confirm times etc so we booked our own - luckily the driver who Rebecca booked knew Kadak and could call him to cancel - otherwise we would have had 2 transfers!! Again - lack of communication and service.
At the end of the day the villa is at the cheaper end of the market and the saying "you get what you pay for" true in this instance.
Even with the issues we still enjoyed our time. Next time we'll pay just that bit more and get a quality villa.
Rebecca is quick to reply on email and gave us late checkout free - with the things that happened I would have been disappointed if we had paid.
We enjoyed one week at the villa. It's located in a calm area, but one has to have a good orientation because it's a bid hidden. The cleaner was very nice and even organized our laundry. We didn't meet Rebecca but the communication was great and she solved also small issues. Unfortunately one bedroom has no wardrobe and no bedside tables. The other one is fully equipped.
We had a relaxing stay!
The reservation was canceled 40 days before arrival. This is an automated posting.
The reservation was canceled 3 days before arrival. This is an automated posting.
Rebecca was a great communicator throughout the process. We feel that she was quick, efficient and fair especially when we decided to leave the villa a few days before the date we had booked to leave. She was gracious and organised everything quickly. We did feel that the villa was a bit dated and that her team in Bali were not looking after it as well as she would have expected, but it was a good villa for the price. We really thank Rebecca for dealing with any of our concerns in the way she did.
This villa was spacious and clean, the pool is bigger than the picture and the beds were super comfy! Everything is an easy, quick cab ride away (about $1-$3AUS) to get to good shopping beaches and restaurants. Was great to have a kitchen and drinking water supplied. Thanks for a great holiday!
The villa is amazing, much more spacious then the pictures depict, with two bedrooms with ensuite bathrooms, a large open concept kitchen, dining room and tv room. The villa manager Mia was amazing, very helpful with advice, recommendations and was always available. Rebecca was also always available to be contacted and was great in setting up everything we needed for our stay. There was a slight mix up with the driver at the airport and Mia and Rebecca offered us a free tour/driver for the day to make up for it which was totally unexpected and generous. It is in the perfect location, close to the beach, restaurants and Kuta. It really exceeded our expectations.
Villa Koko was exactly as described and shown in the pictures. It was exceptionally clean, quiet, and well-appointed. Wireless Internet was fast, and the TV with English-language channels was a bonus. Location was excellent as well, as it is a 5 minute walk to the Bintang Market, a 5 minute cab ride to Double-6 Beach, and a 10 minute cab ride to Seminyak Square. Lots of nice little shops, restaurants, and international bank machines close by as well. On top of all of that, Rebecca was extremely helpful and accommodating, and her manager - Mia - was a huge help in getting us picked up at the airport, settled in to the villa, and making sure we had everything we needed on a near-daily basis. Villa Koko was a great place to stay; I'd definitely stay there again, and would recommend it to anyone!