Visit create.airbnb.com »
Thanks for taking the time to report this user.
Your participation helps keep Airbnb a safe and trusted
community, and it doesn't go unnoticed!
Veterinarian. live in semi rural NJ with trout streams, mushroom forests, and hiking paths in our neighborhood.
Jeffrey has completed online and offline ID verification.
Learn more »
Jeff and his wife were exceptional guests. I made an amazing goof and gave him inaccurate info on his welcome letter - directing him to the wrong unit and wrong mail box to get his key. He called the next morning, was able to forgive my terrible mistake, accepted my apology and refund. They extended their stay a day and seemed to have a nice time. They were both gracious, forgiving, understanding, even good humored.
I am glad I had them as guest. We now have a double check system in place to prevent this sort of goof in the future.