I'm sad to see this review here, because I don't feel like it reflects the experience at all. I woke up very, very early (around 4am) to get to NY for my two night stay. I wasn't able to check into the apartment until around 8 that evening, and had spent the day working and visiting the city. By the time I got into the apartment, my biggest priority was sleep-- I was out before 9pm! The next morning, when I really got a feel for the place, I realized the apartment was not very clean at all (hair in the shower, dirty bathroom, unswept floors, etc). I immediately and politely emailed about the problem. Since I was only staying one more night, I requested a refund of the cleaning fee, which seemed to make more sense than having a cleaning crew come in again, then come in a SECOND time the day I left to prepare for the next guest.
I feel I must have been misinterpreted, since I never meant that I would give a positive review for a partial refund. I was merely trying to make it clear to Kari that since the situation was resolved via that partial refund, I had no intention of slamming her place in my review. I didn't want her to think her efforts to right the wrong would go punished, especially since the problem was really the result of the cleaning crew, not Kari herself (she isn't in state, so she couldn't have possibly known they were doing such a poor job!).
Furthermore, this never came up until after the partial refund was processed-- I had no idea Kari felt this way as we were resolving the situation. She seemed more than happy to refund me and by all accounts, appeared to think this a reasonable solution. I'm rather baffled to see she feels differently.