Thanks for taking the time to report this user.
Your participation helps keep Airbnb a safe and trusted
community, and it doesn't go unnoticed!
Huh! Had written my short profile before this and that about suffice.
Roger has completed online and offline ID verification.
Learn more »
Roger stayed with us and in his review blamed us for his internet not working and claimed we were agents. Both of these things are not true. His expectations should be managed, and he should consider the price he is paying for the location.
Our experience with Roger was pleasant. However, he had troubles accessing our wifi, which was working at the time and chose to review us negatively stating that we did not come to his aid.
We answered the one and only call that we got from him, which was on his last day of his stay and there wasn't much we could do as the wifi was working throughout the rest of the building.
It was quite evident that his problem connecting was to do with his computers internal settings and rather upsetting to us that he decided to blame us for this in a negative review.
Roger and his wife Helen are nice couple. Clean, friendly, outgoing and active. We are glad they enjoyed their stay and wish them all the best.
We really enjoyed Roger and Helen's stay with us. They are very polite, very respectful and very clean. We welcome them to come back any time.