Here is a text message from Veronica just after she checked out: “Ирина, спасибо за дом, нам все понравилось. Всё ли там в порядке после нашего от'езда? Мы уехали первыми, друзья уехали следом. Irina, thank you for the house, we liked everything. Is everything good in the house? We left earlier and our friends left later.” During Veronica’s stay, she also sent me this text (we unfortunately can not upload screenshots of messages as Airbnb does not allow attachments in public reviews): Много где: отходили весь СитиПасс, а это и Bush Gardens, two aquariums, Lowry Zoo and MOSI. Конечно, пляж, наш, Индиан Рок, Сиеста Кей. Потом были в заповеднике около Сарасоты, видели аллигатора, птиц. Ну, и рестораны! Наелись вкусностей! :) Детям понравился пиратский круиз из Clearwater beach. А ещё портрет!:) Message from Renter: We visited many places (Owner recommended): we visited CitiPass, Bush Gardens, two aquariums, Lowry Zoo and MOSI. And of course, the beach, Clearwater beach closest to the house, Indian Rock, Siesta Key. We also visited the sanctuary in Sarasota; we saw alligators, birds. And of course the restaurants! We ate so many delicious meals! The kids loved the Pirate Cruise (Owner recommended) on Clearwater Beach. And here’s the drawing of us! :) Veronica texted me the drawing of her husband and herself as rendered by an artist at Clearwater Beach. Clearly, Veronica was happy with the house and its location during their stay including its condition and continued to be happy after checking out. After her checkout my housekeeper discovered that a hand held showerhead holder was broken. It was not broken before she moved in and it had never been glued as described in Veronica’s review, and my Florida Licensed plumber attested to this. As soon as I posted a claim for the broken showerhead holder, her husband called me on my mobile phone and, speaking in Russian (my native language), denied that anyone had broken the showerhead holder and went into tirade of intemperate, vituperative, harshly censorious, and abusive language. I was so taken aback that I hung up on him. My husband called him back immediately and he spoke differently, admitting that they had not notified us of breaking the showerhead holder as called for in the contract and that he would pay for the damage. Immediately following payment for the damage, Veronica posted an outrageous review. As to the neighborhood and the derogatory and racial implications in Veronica’s review, I informed Veronica of the residence’s demographic location when she was booking it. She said, “I have no problem with the neighborhood”, which can be seen on Google Earth. My daughter and I lived in that home for several years and my daughter continued living there alone for another few years while attending university. My neighbors are in no way whatsoever reflective of what Veronica’s falsely stated in her review. The next-door neighbor is a registered nurse (for 36 years) and the next neighbor is an ophthalmologist whose husband is a retired army veteran of substantial ranking; all are my close, personal friends. None of them smoke marijuana or loiter as falsely and libelously stated in Veronica’s review. The neighborhood is not as the review states. As the owner, I require a written contract setting out all rules and obligations to be signed when rental payment is made. I talk to all my tenants stressing that they should call me with any questions whatsoever including the rules and obligations. After Veronica and her quests occupied my residence, as I do with all my renters, I provided her with information on sightseeing, restaurants, and other things of interests, and told her about parking costs at the beach, which is only 3 miles away as posted in my Airbnb advertisement. Obviously, she used the tourist information that I provided as evidenced by her text shown below. With respect to Veronica’s 11 days stay at my residence, she did not follow the contract. She did not inform me of a broken showerhead holder. Further, house rules that are in the contract and are also posted conspicuously in the kitchen require the renter to maintain rental property in good condition and to properly bag and take out garbage and trash to the garbage and recycle containers, and then to take those containers to the street curb on pickup days. Pick up days are posted in the kitchen. To assure that Veronica did not forget the pickup days, I sent a text reminder each day before the city’s scheduled garbage and recycle pick up. I was in the neighborhood on one city pick up day and noticed that the garbage container was not at the curb as I had reminded Veronica, so I took out the garbage container to the curb on that day; no one came out of the residence. After Veronica’s checkout, I discovered raw uncooked chicken rotting in the garbage container with live maggots. The rotting meat stench was awful. Other garbage and trash was placed in paper sacks and left in the kitchen rather than being properly bagged and placed in the respective garbage or recycle container as called for by the house rules. The house was left in poor shape as opposed to what the house rules call for. My housekeeper required a second person, in addition to me personally joining the cleaning crew to help clean up the house. Though I could have charged Veronica a fee, per the contract, for not taking out the garbage, I did not do so. I only charged for the showerhead holder that was broken by Veronica or someone in her party. Please read other reviews of my property at this address. Any reader can easily sort out in their own mind what changed from checkout to the posting of her review. Veronica can never stay in any of my properties again. I love Airbnb and hopefully all property owners and renters using Airbnb will read the review and my response.