Big Island Hawai'i family
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Kevin and Jennifer, Alika and Kaiya are a lovely family. They are relaxed, friendly and easy to communicate with - it was a pleasure to meet them. They also left the apartment very clean and tidy. They are most welcome back here any time and we recommend them highly to other hosts.
Great guests left the apartment perfect, was great meeting them.
Kevin booked one of my rentals within a three days of the check in, a window that I do not usually allow to be booked due to the challenge of getting homes ready with short notice. I made an exception for him and when I couldn't get anyone to clean it for his Monday check in I cancelled a day of plans on my Sunday and cleaned it myself. Then unfortunately there was threat of a storm and some of the kids in Kevin's party were sick and he asked to cancel or change his reservation on the day before check in. I do not usually allow last minute cancelations however I again made an exception for him and allowed him to change his date with no penalty. He chose the following Saturday night which created back to back bookings at the houses that weekend. I again was short staffed and the house is challenging to clean in a three hour window so my husband, myself and a third person started cleaning at noon. Unfortunately my third person had to leave early and I had forgotten the fruit bowl at my house so for 30 minutes my husband had to clean alone and when I got back it was about 3pm which is the posted check in time and Kevin had arrived and the house was not finished. I repeatedly invited the guests to come in while I finished up but they chose to wait outside. However in his review of me Kevin mentioned they "had to wait outside" which is frustrating because I repeatedly invited them in.
Other than that Kevin's group were fine as guests.