Phone Number▒▒▒▒▒▒▒▒▒▒▒ 05
Offline IDPersonal Info
- Towson University
- Management Consultant
- Amy's Airbnb Symbol
Professional female from the Washington DC area. International traveler.. Loves gourmet cooking. Very personable and easy going...
I've been an avid user of airbnb during my world travels and can wholeheartedly say I have had wonderful experiences during my stays. I decided recently to open up my home to try my hand at hosting :)
Reviews From Guests
Firstly I would like to start off by stating that for the past four years, I have been a highly valued member of the Airbnb community and have been awarded ‘super hostess” ranking as a result of my numerous 4/5 star reviews from my 50+ airbnb/VRBO guests-all of which strongly praise the cleanliness of my home and my hosting skills. I could not have achieved these positive reviews without the aid of my housekeeping crew, professional handyman& lawn care services, trusted friends- who act as on-site caretakers, and my own personal commitment to being available to my guests on a 24/7 basis. These numerous positive reviews (several from repeat guests) can be seen under my owner profile so that potential guests can make an educated decision about whether not my home is suitable for their needs. As such, I am going to place total faith in the intelligence of the savvier members of the Airbnb community to judge Katie’s review for what it really is- a review rooted in her distorted expectations from the onset, which was further soured by her reaction to my withholding a portion of the security deposit to cover damages done to my home. The one thing I will take responsibility for is acting against my better judgement by accepting a long term reservation from two teenaged college summer interns (not two professionals) who are very inexperience as Airbnb guests. They lack the proper respect for other people’s time and the perspective to see how their actions (or lack thereof) contributed to their stay. To additional context to my perspective I would like to add the following clarifications: 1.Airbnb’s primary business model is based upon the premise that most hosts open their own personal homes to guests seeking alternative affordable accommodations. My townhome falls into that category – the property description and photos of my personal furnishings/décor accurately reflect that on airbnb. It’s not a hotel or an empty investment property and accordingly should not be compared to them. (website hidden) I stated before, I would have not have achieved a 4/5 star hostess rating these last four years if my place didn’t meet high standards of cleanliness. And it’s unfortunate Katie/Sophia’s initial experience in my home did not meet their expectations. I have since communicated their concerns to my head housekeeper and I have complete trust and faith she will do her utmost best monitor to her staff more closely, going forward. As a consolation I offered a refund on Katie’s incoming cleaning fee and upgraded their cable channels to a deluxe package. Nonetheless, I do take issue with Katie’s statement that the kitchen took 2 full days of her time to clean-It seems a blatant exaggeration or perhaps indicative of a possible hypersensitivity to cleanliness –especially when you compare her remarks to those of my previous guests. 3.Weeks prior to their arrival, Katie and Sophia were well informed that a small stack of my shoes and some business suits were being temporarily kept in a small armoire in the third floor guest room. They were removed two days after their arrival by a caretaker. My home was previously occupied for five months by other long term guests who had no qualms about the items left in the small armoire. My caretaker friend and I are very perplexed at Katie’s claim that she had to coordinate the removal of these with him. He acted alone and placed these items in my basement storage area. 4. All three bedrooms were available for their use at all times during their visit. They occupied two of the bedrooms and the third bedroom was used as their extra storage space for their clothes. None of the rooms were ever locked up nor restricted for Katie and Sophia’s use. My caretaker can certainly corroborate this as he was there to witness their setup firsthand during a scheduled visit to pick up documents left in the home office. (website hidden) appliances shown in my Airbnb photos are fully operational as verified by the housekeepers. Katie /Sophia simply did not know how to work the oven/microwave settings nor did show any initiative to ask me for additional guidance throughout their stay. (website hidden) inexperienced cooks, Katie/Sophia are not aware that steel woks and heavy cast iron pans are intentionally oiled after each use to prevent rusting- this process is referred to seasoning. (website hidden) was I, not Katie nor Sophia, who initiated several attempts to coordinate the home theater skype video orientation. I received various excuses for their no shows- they were out grocery shopping, out having dinner, attending their internship picnic, simply not logged onto skype at the designated time. After their failure to take any initiative to reschedule after these series of no shows, I simply that gave up and assumed the use of the home theater was no longer a priority for them. 8.Katie failed to fully communicate the issue with one of the toilets. At her arrival, she informed me she noticed some water splurting out from the rear tank, but then indicated“all seemed ok after a few flushes”. I told her to keep me informed and to let me know that if it continued to be a problem, I would arrange for a repair. Once again, I never heard anything from Katie during her entire 3 month stay-so I assumed all was well. So it’s bit difficult to remedy a maintenance need if one is not aware of one to begin with. 9.A spare key is always kept in a combination-secured lockbox outside the front door railing to accommodate for any needed housekeeping or repairs visits while guests are away during the work hours. For whatever reason, Katie took it upon herself to remove the spare key from the lockbox-thereby creating a hardship for everyone involved to coordinate any needed maintenance. By removing the spare key, she created an unnecessary burden for herself and Sophia to being repeatedly contacted and chased down to put the spare key back in the lock box. So if she felt she was treated “like a property manager and a personal assistant” it was because she created that burden onto herself. (website hidden) her review, Katie failed to disclose that- halfway through their stay, Sophia broke off the handle to the newly installed glass front door-thereby permanently damaging the locking mechanism. Clearly it wasn’t intentionally done, but still I would have expected they would have felt some sense of responsibility to jointly cooperate in getting it fixed. Since she restricted access to the home by holding onto the spare key, I requested that she take a photo of the serial number of the damaged front storm door with her smart phone–so replacement parts could be ordered. This is a door that gets entered and exited at least twice on a daily basis by her and Sophia –this is a no brainer of a request. Sadly she didn’t want to cooperate, so I had no choice but to file a claim with Airbnb to recover the cost of repairs from their security deposit, as I was rightly justified to do so.
Glad you enjoyed your stay with me. Sorry I wasn't around but I'm glad Gracie was there to greet you. Come visit again!
Thanks for the constructive feedback Francis. As I proactively communicated prior to your arrival, I apologize for the unexpected business lunch meeting that precluded me from going home to remove the carpet cleaning machine and empty the trash can in the room. It was definitely a one-off situation. I normally have all my rooms spotlessly clean before arrival, as my other previous guests can attest. Also the location of the room and WIFI name/passcode are clearly stated on my airbnb profile listing. My other guests easily access the profile listing information via their pre-arrival reservation email confirmation or through the airbnb smart phone application, using their cell phone carrier service.
Reviews From Hosts
I enjoyed my stay! I look forward to my next and much longer visit in January-February 2015.