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Very nice family, leaving the flat as clean as they found it!
Andrea and party were very nice to host. They were very respectful of our space and we would love to have them back.
We had the pleasure of hosting Andrea and his beautiful family in our house. Andrea was a great guest, and easy to communicate with... he was respectful to our property, and left the place as clean as he got it. We recommend Andrea to everyone and looking forward to host him in the future.
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Andrea stayed with us for four nights. We had a very negative experience with this guest. For example
1) Andrea emailed us to say the heating and hot water was not working. We responded immediately and agreed to visit the property after work, at which time we found that the thermostat for the heating and hot water had been set to zero by Andrea, despite the house rules asking that this not be adjusted.
2) Andrea tried to use a travel adaptor in our of our plug sockets. Whilst this would not normally be a concern, unfortunately the adaptor was incorrectly configured and a short circuit blew all our electrics. During a phone call at midnight on the last night of their stay, Andrea's husband, a very nice gentleman, admitted several times that the short circuit was their fault. At that time, we offered to send a 24x7 electrician to resolve the problem, however Andrea's husband preferred to get some sleep and declined the offer. We arranged an electrician to resolve the fault at a cost of £114
3) After we had notified Andrea of the damage and costs as a result of her incorrect use of a travel adaptor, she attempted to negotiate a 50/50 split of the costs, suggesting that she had an 'inconvenience' by spending her last night without electricity. She also said that she was further inconvenienced by the lack of heating and hot water for one day, which in fact was due to her adjusting the boiler thermostat, which is a breach of our house rules. Andrea also suggested that the fridge was not working, whereas in fact we had warned her prior to check in that the fridge may not be working for her arrival, but in fact it was repaired and worked perfectly for her entire stay.