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I waited 1 and a half hour to receive Dean and his boyfriend even though I had told them to contact me when they were on the way, which they did not. At last I decided to leave as I had a meeting and already too late. When I later meet Dean and his boyfriend in my apt. because other guests had let them inn, I was meet with an indignant attitude especially from the boyfriend. I wanted to make it clear that the responsibility for the circumstance were entirely theirs and not mine. After all I have rented out for more that 10 years and am awarded by another renting site host of the year and never had this kind of problems and unfair criticism afterwards.