Dear Maria, thanks for taking time to write about your experience at Alice House. I am sorry it did not meet your expectations and that you felt you had to leave before it was scheduled. The flat does not feature air coniditioning and ac is therefore not listed anywhere on the advert description; if you have any specific requirements in the future I suggest you ask the host before making a booking. There is a fan available to guests that you chose not to use and that could have been a solution to your discomfort caused by the heat, that, infact, was very mild, just above 20 degress, at the time of your booking. However I can understand that living in and being used to a cold country and having ac at your home might make it more adifficult to adapt to a warm climate without your home accessories. The flat is in a residential street in Trastevere, it is not a busy street, yet again it is a lively neighbourhood and that is also an advantage if you want to have all comforts at your door step. I did not feel it was right to give you a refund as you did not give me a chance to find a solution for you or come to compromise, your communication was with a text message that informed me that you booked a hotel and you were leaving. I would have been more keen and understanding of your circumstances if you did not make your decision without even having a chat with me first. Again Im sorry you feel so negative about your experience, Im not an agency but someone, the only one, that looks after a friend's flat and I do care about my guests as tens of guests have appreciated in their reviews.