Hi Paul, it's sad that you didn't text me regarding your complaints. I could've easily sent someone to fix the toilet water sink if you had informed me (I have just called someone now and they are on their way to fix it). Also, the sofa bed is brand new and the cleaning lady had not informed me that it came on this plastic wrap Again, had you texted me, I would've told you that you were more than welcome to remove it. In regards to the outside gate code, you should've also texted me about and I would've figured this out for you. Its just sad that you waited until you left the place to publicly complain about things that I couldve solved with a text message specially because you wrote here that "Bianca was quick and helpful with responses"...
I hope next time you text the owner. It will make your stay more pleasant.