I consider myself a patient person, easy going, responsible and talkative, who like to know about different cultures and meet people from all over the world. I love music, films, travels, clothes and food.
Thank you so much for sharing with us your opinion about your experience in this apartment. Regarding your comments, I would like to inform that we are a group of people (I -Soraya- exist and I am included in this group) who rent apartments, and who have them published on Airbnb site. The apartment where you stayed has exactly what it is said in the property details. It is a private apartment, fully equipped and clean. I never say that it was accommodated with items needed for cooking, for example. What it is more, when a person left them during its stay, we remove them for letting the apartment clean for the next person. I rent the apartment as I would like to find it, clean and with the different amenities that I consider important, such as paper, some soup and a cleaning kit.
Thank you so much for providing us with your feedback about your experience in the apartment.
We appreciate you sharing your concerns.
According to our policy, there are some amenities such as hygienic or cleaning, which are not included in the price, althought we provide them to our clients as a courtesy, so when they are finished we do not replenish them.
Regarding the smell issue, I informed you that it maybe was caused by a problem with the plumbings, which was already fixed.
Finally, regarding the noise, we understand that it was not pleasant for you but, unfortunately, it is allowed to do work in your house/street from Monday to Saturday from 8am to 8pm.
We really apologise for the inconvenience caused and, of course, your coments will be taken into account in order to improve our service.