Alexandria, Virginia, United States
Member since November 2009
Warm, quiet, artistic, eclectic, music and art-loving. Self-employed and independent. Imaginative sense of humor. I enjoy sharing my home with AirBnb traveler/adventurers, and providing a cozy, clean, furnished space in a great neighborhood!
Response from Lin:
What I've learned in my several years of hosting is that I can never anticipate what everyone will want or need.
The apartment is indeed located in the basement, the photos show that there are exposed pipes. I have added commentary in the description about ceiling height.
The comment regarding the flooring is the guest's judgment. I designed and finished this studio to my own standards, as a second home. I incorporated expensive finish details like pocket doors, recess lighting, maple trim around the windows, curved walls, and built-ins. It's about as nice as a basement apartment can be - the basement imposes limitations. Part of the floor covering, which was described as not 'particularly nice', was a high-end, costly laminate. This flooring is in the entrance hall and kitchen. As the studio is a basement, ceramic tile would be too cold in the winter, and is an unsuitable material for a raised floor.
I was never able to determine what specifically the guest considered to be worn; though it was suggested that I replace towels. The set of bath towels I provided was about a year old. I had received high praise and gratitude from my immediately prior guest for the cleanliness and freshness of the linens, so this comment took me a little by surprise. I will add additional kitchen towels and another set of bath towels. These are not costly items, and I do want to insure my guests are happy.
I try hard to make sure the studio is clean to my standards, which are reasonably high, and furnished with what would be needed. I was sorry to read that this guest was not as happy with her accommodation as she could have been. Unfortunately, I never had the chance to address her concerns, because I only found out about the things she wasn't happy with after she checked out and in her review. I never had an opportunity to see what I could have done to make her happier.
We can all improve, and I will consider the guest's comments and suggestions and see where improvements can be made. I will note that feedback for the studio has been predominantly positive. I accept that I can try, but I can't please everyone in all situations. I think this particular guest had standards that would be difficult for me to meet.