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Australian family with young children
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Dear Clare and family,
Allow me to start by thanking you for your kind comments about our pool, staff and pool area. We are glad to hear that.
Please accept my apologies for the disappointment you experienced while staying with us. Our villa manager did everything possible to make you feel comfortable. She immediately bought a fan, mugs, pillows and wine glass for you. She even brought her own microwave and iron to help you.
However we are pleased to let you know that Villa Dilen now also has matrass protectors, bed side lamps, decent plates and bowles, wine glasses, DVD Player, pool towels and hair dryer.
About the dangerous stairs and slippery floor we agree with you that this is not suitable for families with small children, we will inform new guests and we apologize for the inconvenience.
We are sorry to hear that you would not recommend Villa Dilen, it is a brand new villa and still has ‘to learn’. We do however appreciate your comment as it will allow us to improve!