Dear Déborah, I do thank you took the time to write. Just happy to know you spent a good and comfortable stay.
Concerning the size of the flat, it was 'an exploit' to make like this during the renovation where I checked every centimeter to make it confortable and to circulate nicely.
I am happy you understood that I am the lady "behind the curtains", yes I try to clarify all issues before and during the stay. I am Lucky to have passioned people helping me in the welcome job, so subtile and sensitive.
Grazie and thanks a lot.
At your disposal.
Life is beautiful because everybody's perception of things can be so different !
You stayed eight days. In the flat you have also a phone to discuss directly with me for any need or doubt, you never called me and when I tried to call you I could not reach you, so I did send you a mail in case you needed anything.
Concerning your points, I am happy to answer.
Regarding cleaning. I did not talk about cleaning however I described how specific materials need to be handled. Just like you have instructions for a washing machine. I did prepare instructions for the flat. Those instructions are based on the feedback and experience we received from all the travellers that came to our flat from all around the world. Cultures and habits are very different, so we need to be as complete as possible to make sure that everything goes well.
Our homecare information are general and basic and these are known from most of my guests.
We decided to write them for who might not know the “How to do”. I prefer to prevent. .
Concerning the neighbouring, we pay attention to the peace of the building. This is also important to tell to the guests. The same thing, if my neighbour would disturb my guest, I ask the guest to inform me and I personally act for a solution, if there is one.
This is the very first time in years that customers are stressed by our instructions. Sorry for that.
I would have appreciated a direct feedback before making it official on AirBnb .
The truth at the end is that you had a "wonderful stay" you wrote. However our image for futur guests have new adjectives we do not think to deserve as we try to do our best. Making happy a guest is very important for us. At least we try to. Thanks.
M & M