Contrary to what Benjamin said, I texted Benjamin immediately upon entrance to the home. There was hair in the sink of the shower, dirt on the floor, and spider webs in the corners. The bathroom sink and mirror had toothpaste spots all over. It was disgusting. I called Airbnb to complain as it was that bad. They suggested the refund not me and they gave me a gift certificate in addition to the refund, (without my asking for anything) as a result of the pictures that I sent them. If you would like me to send you the pictures, I will do so. I resent being called a terrible guest. Benjamin never offered to come clean the place, he only said, maybe I should hire a professional cleaner next time and yes he should if he thought what I came into was acceptable. I am a respectful, considerate person who was taught to leave places better than I found them. Which in this case was easy to do.