Thanks for reaching out - much appreciated.
I can see that there have been mixed reviews for your room, so maybe it just wasn't for us...
The main issues were the thick dust in the room which you could see as soon as you opened the door. The shower also had a green/brown residue in the corner, which I thought was grime. Then, when we went to make a cup of coffee, there were only dregs of coffee and sugar in the box.
Overall, it just didn't feel as though it has been prepared for our stay. I would definitely welcome any sort of partial refund you may like to offer.