I remain amazed by this review. In order: as usual the house was clean two hours before your arrival. The washing machine worked before and it worked after your stay and continues to operate today (of course it's new!). In any case, you didn't speack of problems on the laundry (of course clean and ironed), or non-operation of the washing machine. For the internet problem: we intervened immediately and the first working day (monday) the router has been led to the technician. In the meantime, we proposed you an alternative solution with internet key that you have not accepted. We were casually abroad during the week and my sister has done all it can to solve the problem finding you unfortunately arrogant. I can understand that she seemed annoyed by you. Never Had experience like this before!!!