I am sorry the guests were confused about the check-in time. This could have been avoided if the guests had done their part to arrive at the standard check-in time noted on the listing and the welcome message, rather than insisting that I provide them with a later check-in time. I accommodated the later check-in time of 6:30pm they insisted upon, but then the guests arrived early 45 minutes earlier at 5:45pm, when I was not at home.
I am very clear that my home is shared with my family's dearly cherished and much loved cat. My cat is my profile picture, the listing description indicates that there is a pet in the home, and I note in the houserules that there is a feline resident that also requires access to the 2 bathrooms. Nearly all the upholstered furniture in the house is white and I keep my home fresh, clean and immaculate as verified in the pictures and the other reviews.
Reviews are super important to hosts as the reviews along with the listing description and pictures provide the first impression of what a guests experience may be like. while this guest wrote a mostly positive review, I hope potential guests will read all of my other reviews to get a sense of the Airbnb experience I provide.