Response from Neti Herawati:
You charge us double from normal price 75 usd/night, failed to provide us hot water, shame on you.
In my email i explained i cancel the booking cos our friend has passed away.
And your place is the only place available, now i know why no one wants it.
And a male staff who does not want to leave before we give him tips money.
Of course i demand 5 star hotel facility & service, its very human!