Response from Justin:
Thanks for staying Mary. Somehow I had not been made aware of any of these issues you faced. Had you let me know you needed new towels, I would have been happy to show you where they were. For the washer & drier, I must have forgotten about my laundry, but also if you let me know I would have been happy to move them. I feel like there a was a bit of a lack of communication here but hope to accommodate better next time.