Hi, I'm Drew :)
The Balboa Island Apartment is my grandmother's which I manage on her behalf, it's a great spot. We have been extremely fortunate to host such wonderful Airbnb guests thus far! We look forward to hosting many more! You will be dealing with me through Airbnb and you will will get the key, check in, and check out with Marian, my grandmother. Marian is a very cool lady and easy to work with.
All reasonable requests/messages will be answered promptly :)
The one negative review about the cancellation is very unfortunate. I felt horrible about this mix up and actually found two other places for Claire to stay (3 bedroom with me paying the difference) but she booked a hotel instead because they were under a lot of pressure and couldn't wait the half-day I needed to confirm the alternate lodging for her. I refunded her the full amount including the Airbnb fees and offered her a deeply discounted stay this summer. I wanted and tried in every way to resolve her issue that resulted from my one-time miscommunication with my grandmother.
Now my Marian is forwarding me every outside renter (not found through
Airbnb) so that I can approve or deny them based on our calendar so we won't ever have this issue again.
Let me know if I can help or answer any questions (: