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LA dweller, SF lover, Boston native
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My mother always said "if you don't have anything good to say about someone don't say anything. So, in all fairness to Holly (and future hosts) I just don't think Holly is familiar with or a match with the airbnb culture and I would not recommend her as a guest.
Holly and her family were excellent guests. They were quiet and respectful, always concerned about not disturbing me or our neighbors. Cleaning up after them was easier than for most of my guests. The apartment was in pristine condition when they left. Everything was just as they found it when they arrived. It was a pleasure to host Holly.