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We are from Adelaide, South Australia. We like to eat and drink lots and soak up the atmosphere and community of where we are staying.
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Bella coppia, simpatici, puliti. Grazie . Vi aspetto a Roma
We are sorry that you find disappointing our communication. As we told you on the phone, the appointment was at Sorrento train station. Our agent waited there for your arrival at Sorrento train station for 2 hours!!! While you were at the POLICE station (first time this happens in 10 years of working in this business). The point that the apartment is on the third floor without lift is clearly written in the description of the apartment so this should not have been a surprise for you. Also you are complaining about the lack of iron and toaster, but again these are not included in the description of the apartment. As regards the rubbish collection, the apartment is located on the third floor and the rubbish is collected every day so your statement about the smell is really surprising (no other guest has ever complained about it).