Miss Paola, if you remember correctly, we were the ones waiting for you . We waited for u for nearly 20 min and then u came. It is really inappropriate that you lie in the reviews. We did not select a wrong problem on the washing machine. The machine stopped working after a few minutes and we had to see what happened to our clothes hence on opening it, the water came out onto the floor. We wiped it ourselves for your kind information. And if you had informed us about not switching on the ac and washer at same time, why would we do it? I do not think it really matters how you lash back to us cos at the end of the day, the truth is that you were not polite and accomodating towards us. After venice, we have been to rome and florence and both the hosts were wonderful and helpful and knew how to treat their guests and they have give us great reviews.