We wrote a fair and balanced review of our experience in this apartment and our communication difficulty with Charlotte. Her response to our review is neither balanced nor fair and exposes the defensiveness and hysteria of her interactions with us which we originally chose not to include in our review as it seemed petty and personal. As well as this spiteful and defamatory review, after reading our review, she sent us a really hateful, nasty, insulting email which borders on being libellous and defamatory.
If there is any doubt in anyone's mind about us as guests, please refer to other airbnb hosts' positive reviews of our stays.
Charlotte says nothing about how we looked after her apartment and the excellent state it was left in. She's more interested in villifying us. How sad for her to be unable to respect reasonable standards of behaviour and accept that lack of hot water in this apartment during our stay was not a problem concocted by us but an inconvenience that we suffered and she, as host,should have taken some responsibility for.