I am sure the reviews on this site are intended to help guests and hosts, but I am seeing that it is also a "he said she said" situation and find that to be very disappointing. We called Anne to ask for clarification about entering the building and parking since she was not there to meet us, and my last call was regarding the fact that the couch bed fell apart when my sister sat on it. I asked once about the towels and she said that the ad (written in French) said no towels, so we said okay we understand and left it at that. Very disappointing to deal with this host!
I left honest feedback in a private message for this host and was asked not to leave a negative review. Fearing that the host would retaliate with a bad review of me if I left a review with my honest concerns, I did it anyway so future guests would have an honest review. And, as I expected, this host retaliated with this review. What an ugly experience. And we paid 135 Euro ($177 USD) for one night--hardly the price of a youth hostel.