Dear Jessica, we appreciate the comments you made us so that we can always do better the service we offer. The water problem coincided with the public works were done in those days, for this reason I was told that was not dependent on us. As for the city tax we decided it was not correct you to pay the full amount of this fee (not negotiated) because we realized that, at the time when you have made the reservation, it was not specified this statement in the ad of the apartment.
We hope to have you again as our guest
Caro Marco, grazie per la tua recensione e per la tua osservazione. Purtroppo dovevamo aspettare i mesi primaverili per poter effettuare i lavori. Speriamo di poterti avere nuovamente come nostro ospite.