I did not treat Karima badly. I had to contact AirBnB at 7 am on Karima's check out date doe to the fact that when I woke up, Karima was gone. She took my secure exterior condo key(one that cannot be replaced without condo board approval), my interior entrance key and my key to the private guest room.She did not leave a note letting me know that she was in possession of my 3 keys or that she was planning on returning them. Airbnb left Karima voice messages starting at 730 am and I sent several emails to her throughout the day. My last email stated that if I did not have the keys by 11:00 pm I would have to contact the police .Karima returned the keys at 10:45 pm.