Response from Tom:
Paige raises a few issues which need to be addressed. The door she mentions is locked, and leads to a basement storage area. It is not used by the host. The listing is correct -- the door is locked and cannot be accessed from the other side. This could have been resolved by simply asking. The bed is a regular mattress on top of box springs. Sorry you didn't find it comfortable. We do like to let guests have their privacy, so I was surprised by Paige's complaint about not socializing. We did encounter each other outside and we said hi. The comment about cleaning was also off-base -- especially since we waived the cleaning fee for Paige. The place is professionally cleaned. Interesting how she said it was clean in her first review, and then said it was not. Unfortunate experience for both of us, I guess.