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They were behaving nice at home but they left me in the query because they qualified me as "distracted when they ask me for advices", I have not really understood how can a person say this when I took all the necessary time to discuss with them, reply to their questions, try to help them not get cheated.
Why spending energy when at the end people just say that I'm distracted without giving any extra clarification.
I try to not make people wait when they need me, If I'm on the phone and people ask me something, I make sure to shorten the call and help people but for sure I'm not a concierge supposed to stand in the lounge 24h waiting for the request of people.