US correspondent VRT
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Tom was a pleasant person to speak with. However, I am disappointed that after the personalized initial walkthrough and after the daily text asking if everything was ok, I was not made aware of any issues at all. The the family that came immediately after did not complain about any smell nor did they complain about the quality of the beds on the contrary, they were extremely happy. Regardless, Mr. Tom's review has allowed us to make our home immaculate for future guests. All beds are all sterns and fosters pillow tops and are all purchased in 2013. Perhaps Mr. Tom is used to harder mattresses. I will be adding the pictures of the mattresses as well as the purchase receipts for each bed for the comfort of future guests. I am sad that I could not make Mr. Toms family expectations a reality, no matter how high the apparently are.
Tom was a great guest! Very easy to communicate with and very organized, left the house in great condition!
I hope Tom has enjoyed his stay as much as we enjoyed hosting his group! I would definitely recommend him and hope to host him again sometime soon!
What a delightful family and such respectful house guests, so quiet we hardly knew they were there. The children were so sweet, well-behaved and fun! They taught me a little Chinese and I taught them to say, "Hey, y'all". I hope they will come back and stay longer.
Tom's in-law's were great guests to have!