Jack and Andee are both professors at California State University. Jack is an artist and Andee is a novelist. They are avid travelers and experienced surfers. They divide their time living and working in both Hawaii and California.
According to the condo house rules, smoking is NOT allowed in any of the Kuleana units. When Matt phoned me with his complaint, I promptly contacted the on-site management to resolve the problem. We have been renting this unit as a vacation rental to vacationers from all over the world for five years now. This is the first time I have had a complaint of this nature. We will continue to monitor the situation to assure our guests have the best Maui vacation possible.
Since 100% customer satisfaction is our goal, we will have the air conditioner checked out by a technician to be sure the noise level is not above normal for a wall unit. Due to the moderate climate in Maui, we don't even need to use the A/C during the majority of the years and numerous condo's in this resort (and others nearby) do not have A/C at all. Our condo is located virtually in the center of the condo resort strip along the west Maui coast. If one is looking for shops and restaurants directly adjacent their lodging, we would recommend that they book in the Kaanapali hotel district.