I can tell that this was Paula's first time using AirBnB. She wanted free parking for eight nights, which costs around $20 per night in an expensive area one subway stop away from Manhattan. She got it. She wanted to check in at 10am when the specified check-in time is 3pm. I sent messages and called up the previous guest when he suppose to enjoy Manhattan on a weekend. After some coordination, the previous guest kindly agreed to leave by 10am, two hours ahead of his regular the check out time. I did it just to make Paula happy. I could not get anyone to clean the place in time by 10 am so I voluntarily offered her a $70 discount for cleaning the place herself. Unfortunately she did not show much appreciation and blasted a long list of text messages complaining every little detail. I told her on the very first day that if she was not happy staying, I am willing to let her to stay one night for free and issue her a full refund to move out. She decided to stay while not changing her attitude. I feel very offended when she made up stories to complain: vacuum not working and TV has only two channels...
She did not communicate well about her travel plan. After asking her three times by email and phone how many people she will bring to stay my home, she finally mentioned that it would be her two relatives from Italy. I charge $30 for each additional guest beyond two. I still do not know how many people eventually stayed at my place. She is from Connecticut, not within a commutable distance to Jersey City. She obviously did not want to pay for anything and just want free goodies.
When I got back home four days after she left, I found three stainless steel garbage bins sitting in a closet along with a large storage bin, a scale, and many other home decorations, canvas, and oil paints. Small home appliances in the kitchen were all hidden into cabinets. She obviously tried to rearrange the apartment to make it look like a standard hotel room for her relatives. I still have trouble locating the six teaspoons that belong to a silverware set for eight people. I hope she does not have a habit of taking small hardwares with her when she checks out from a hotel. Will do a thorough check to see if I missed any more valuable items. If so, I will file a formal complaint with AirBnB.
Paula was expecting a five star hotel service and does not enjoy staying in a regular person's home with the benefit of an extra large space, a regular kitchen and bathroom, a washer/dryer in unit, all cleaning supplies, and many convenient things that a home offers. This is not how most hosts on AirBnB operate. (I have stayed with five different hosts in four countries over three years.) I enjoyed having coffee and cooking dinner together with a host in her mom's beautiful loft style cottage and heard her telling her parents' legendary stories. I appreciated another host waiting for me and walking me to his artsy home from a subway stop in busy downtown Barcelona and talking to his mom about a historical theatre. I did not find fault about the greasy smell of the fifty year old house nor the dark inside facing windows of a historic spanish building. A nice vacation for me is to be close to natives' way of living and learn about their real life stories. That is what draws me to AirBnB. If Paula does not have that understanding, she will be happier booking a 300 sqft hotel room and paying twice the price.