Response from Jessica:
This guest did not report any of this to me until well after her checkout, after I had already positively reviewed her (past my revision grace period), and did not do so through airbnb (through phone text message). To top it off I also noticed very valuable Le Creuset pots missing directly after Natalia's stay.
As a loyal airbnb host, I checked in with her a few times during the weekend and all was great according to her - she even sent me a photo of her enjoying the place. My first reaction of course was to offer a refund immediately. After learning that valuables were missing, considering that she had chosen to only text me so conveniently after her trip was over and not reported this to airbnb within a reasonable time to customer service made me feel like I was being taken advantage of especially since the pots were more valuable than the total value she paid for the reservation. The whole thing seemed suspicious and so I contacted airbnb customer service immediately once I felt uncomfortable from Natalia's stream of phone text messages. Professionally, I decided to let airbnb handle this matter, as I trust this service (and emails with customer service to prove it).
I take pride in my apartment and my guests' experiences (not to mention I'm a nurse with priority of keeping things sanitary)... as you can see by the rest of my reviews which until now have been exceptional. I'm disappointed that my first experience with a guest of this kind of character (one that does not appreciate the concept of airbnb: economical sharing).