We enjoyed our stay at Anna's holiday house. Anna communicates in Italian which led to a misunderstanding between us over the number of guests. Speaking Italian is a benefit when booking this lovely house. I offered Anna an extra amount of money to more than cover her costs of having an extra guest, once I found out that she was not expecting a 5th guest. She accepted this payment. I am grateful for her hospitality but think very little of her character although in her defence we have only communicated via computer translated messages.