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The group lacked leadership and some were totally irresponsible. Grace visited the castle three times at Griff's request to talk about the history of the castle but had to wait two hours as the group was not organized to receive her, these were not unsolicited visits. We were available 24/7 to assist the guests in every way we could and Grace was never rude to the guests, on the contrary she was most considerate and strived for their enjoyment. Items of rubbish for re-cycleing were not removed as agreed. A number of extra guests stayed over in the castle for one night without this being discussed with us and one guest lit a irresponsibly large fire in the fire grate for which he was reprimanded but not rudely. Sadly some did not respect the banqueting hall as we thought they would. Grif's message in our guest book upon departure was most appreciated reading; “It was a wonderful place, Grant was exceptional and Grace was a wonder. Thank you.”. The Manager.