Response from Yuen:
I'm sorry if you found the apt dirty. We always clean up after ourselves. the only area that was a little off was the bed that we moved from one of the bedroom to the smaller bedroom to accommodate the boys. We washed all the dishes and kept the trash clear out of everyone room. It was noisy, maybe because the neighbors returned from the Easter trip and the kids were bouncing off the walls. In our 2 weeks of travel throughout Italy, we have only gotten responses that we have been very clean and neat so it is a big surprise that you mentioned that we were dirty and messy. We never even turned on the light in the terrace as we did not even know how to do that. It may have turned on after the power blew. We are very cautious with the current. The appliance we used was the washer and with the lights off in most of the rooms. The other appliance we used in the morning was the microwave and never used any two appliances at the same time. We only had breakfast in the apt and never cooked anything. The little bit of things we ate, we microwaved. Believe me, your apt is extremely lovely and after the first night when we got used to the traffic noise we were okay until the last night when your neighbors returned. I would return without any problem and I'm sorry that you found us to be messy because we are conscious of the kids and did our best to leave the place in similar condition as we found it. Also, your request for us to leave earlier than the check out time that was on our agreement made it a bit of a rush to get out of the apt. We tried to accommodate your request to be a good guest but guess that was not appreciated.