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Words cannot express the bewilderment we had with these guests. On check in there were no complaints except a request for another key. We provided the combo to our electronic keypad instead. Then the next day the emails started arriving complaining about so many non-essential things. First of which was that the storm door on a 113 yr old house didn't have a feature to hold open the door when carrying in luggage. We use a granite stone from alaska to hold open the door and its right there. Then it was: why isn't there a mixer and we don't like your frying pan. So we tried to accommodate very little request and overnighted not just one but five new frying pans of varying sizes. We asked our previous guests who checked out that morning if they could make any suggestions on improvements and all they said was you could use a few more spoons and some more drinking glasses so we also overnighted those but not because jill asked for them so she's not even telling the truth about the glasses. The complaints were so unusual we called Airbnb after he first email and no we haven't seen any signs of nice and have not had any complaints from prior guests. We bought mouse traps and haven't caught any so far . This is not a swanky bnb at 200 per night per room. It is a house with four bedrooms and lots of room for only 200 per night . We did everything we could to accommodate the guest -and took the advice of Airbnb
The brand new light in the kitchen over the sink has special halogen bulbs and just needed a tweak to get it on. There is also a halogen lamp and a light fixture over the stove hat works. Yes the bulb was burned out in the ceiling fan and the guest replaced it.?