I did apologize to Debbie for the double-booking which has only happened to me three times over five years. I tried to make it up to her by offering her two houses right next to the one she had originally booked, and at a 50% discount. She did not give me a firm time for her arrival and as a single father I am constantly driving the kids around and was at a volleyball game across town with my daughter when she did call to say she was at the house. I gave her instructions on how to enter and had the maid meet her there to answer any questions. I also did a follow-up call to make sure everything was okay. I wish her all the best.