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Mark, Arlington VA.
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Many things in that review are untrue, and we know the real reason why he posted this review. This is a home/condo, not a Hostel or Hotel. Mark and his wife were never in contact with us until the last day, before they were to leave because they changed flights to another destination. He then demanded 300+ dollars back because he was going to go else where on his trip outside of Chicago which was not initially planned. He thought that he could tout the "I won't review you badly or even say things that would hurt your place" if you give me a refund back where we did nothing wrong. The guy basically tried to EXTORT (DEMAND) money from us "directly/indirectly" to give him a refund back in cash or via Airbnb. We were still professional and offered that he cancel his booking if he was dissatisfied and we would "refund" if were able to rebook for the following days that he had booked (which we could not because he waited far to long). Obviously, because he waited till the last minute, we could not rebook in time, and therefore we couldn't refund anything back to him. That was entirely his fault, and not ours, and we did try to rebook timely but he was not being flexible. 1. He never notified us till the last day that there were any problems or cleanliness issues (which there was none as new and prior guests have stated). Toilet paper is stocked to the brim in the condo and our other condos, along with towels and sheets. If he had looked and opened his eyes a bit, listened to our directions when we were there checking him in, he would have found it as it cannot be missed. 2. During his booking process he never asked dimensions of the room, and if he actually read the ad and looked at the pictures, it would have been clear. 3. We have a roomate there and he has a girlfriend and there is another room where we book as well. He has no right to tell anyone how to run their own home. This booking was for a private room as mentioned on the listing, there was nothing that the listing showed that did not depict the room accurately. In the end, this place has it all and the location also cannot be beaten. You can see approximately 40+ reviews will say that this place just truely is great and amazing. Some people can come stay at a person's home without issue and some people should just consider hotels as they will attempt to tell you how you should organize towls, linens, bathrooms/closets, and how you should run your own house and business when they aren't getting their way or refund. We surely do not recommend him for BNB. He did not do his homework and did not read the description / reviews when booking. BNB or renting a private room is not...