Thanks Scott for your review. Scott was a last minute reservation, and unfortunately, the previous guest leaving the apartment did not clean up, in clear violation of the house rules agreed to. Thanks Scott for the feedback, and apologies again for the unfortunate and unforeseeable turn of events. All the best.
Thanks Aaron for your review. The house rules clearly mentioned throwing out the trash and making the bed, and unfortunately, because of the condition the house was left in, the next guest (Scott) left, and left a bad review.
I will ensure there is now ample time before all reservations (no more accommodating last minute reservations!) so that the cleaning service I charge for can be accommodated. I take pride in being an easy to deal with Airbnb host and leave my entire apartment in your trust, and would appreciate full cooperation with house rules. This issue has never happened before, and I will do everything I can on my side to ensure it doesn't happen again.