I started recently working in Bern, I was previously a student in the Italian part (Ticino).
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Great guest! It has been a pleasure to host you in Vienna. You are always welcome!
Unfortunately, I would not recommend Juan to other hosts. After hosting over a hundred guests, this was my first unpleasant Airbnb experience and one I would not like other hosts to experience.
Prior to his arrival, Juan emailed me instructing me to ensure that I had millk and bread available for their breakfasts. On arrival, Juan and his group arrived several hours before the arrival time they notified me of, and seemed annoyed and disgruntled for some reason.
Without regard for the security of my apartment and belongings, Juan checked out without locking the door. Leaving the door unlocked so that anybody could walk in. My House Manual clearly states what guests should do with the keys on check-out and I've never had a problem with previous guests depositing the keys in my safe place. However, after leaving the door unlocked, Juan left the country with my keys causing great inconvenience to myself and the guests arriving that day. Juan would not respond to my emails and messages until I informed Airbnb, following which he claimed to have returned the keys by post. The keys have never been received. When Juan did finally contact me he said that it was all my fault as I should have sufficient spares available.
When I returned home my apartment was a tip. A pile of dishes in the kitchen sink with food which had been left to dry like concrete, a pile of FIFTEEN dirty towels on the bedroom floor leaving the carpet wet. I don't know how they could use so many towels in such a short stay.
The bins had not been emptied and had been left overflowing and smelt like sour milk. Very upsetting that they didn't bother to empty their own rubbish. A sticky substance had been spilt all over the kitchen floor and Juan hadn't taken the time to clean it up. The group had been smoking inside the property which is not permitted, that's what the spacious balcony is for.
I have since received my telephone bill and Juan and his group used my landline to call international numbers leaving me to foot the bill.
Since complaining to Airbnb I have received homophobic abuse from Juan. Hopefully he will be removed from the Airbnb family so that other hosts do not have to risk being on the receiving end of his abuse and disrespect.
Overall, a terrible guest who caused me great inconvenience and distress. Did not pay the slightest bit of attention to the house rules and left the property looking as though a party had been thrown. Beware of this one!
I would recommend declining his request, or taking a big security deposit to cover the costs of rectifying the damage he will do to your property. Happy to provide further info to other hosts.
Juan has been on my Place by end of february.
He's an easy going person and everything worked fine. he was keeping the place clean and it was nice to have him on my place.
Juan is welcome everytime again to my place
Juan Carlos insieme alla sua compagna sono stati da me per un Week End. Hanno avuto grandissimo rispetto per la casa.sicuramente mi sento di consigliarli a tutti gli host di airbnb.
E' stata un'esperienza positiva, grazie Juan Carlos.