Well I think the fact that this is the only mean review says it all. These two had something to complain about before they even arrived! We should have guessed why they had no nice reviews. I don't think they understand the concept of airbnb and were wondering where the key to their room was on arrival. First ever airbnbers that made us feel sad to have people staying. We are always very happy to have guests use the balcony, we usually have a glass of wine with them on it but not these two.