Response from Edward:
Note that Mr. Kopikis submitted a review, denigrating me and my listing that had to be edited for content. The history he refers to concerns the following. Mr. Kopikis contacted me through AirBnB in early April, 2013, to rent my house for the week of August, 2013. AirBnB offers limited opportunities for listing details of available amenities (cf. comparable websites). For the first time in 6 years of renting, I decided to offer air conditioning via window units in all the bedrooms, rarely necessary because of ocean breezes, supplemented with window fans. In AirBnB amenities options, I checked “air conditioning”. Mr Kopikis was very particular about the rental. He indicated, for instance, that he would require gates at the top and bottom of the stairs. I agreed to this. In July, Mr. Kopikis indicated that he would like to videotape the house, to make it familiar to a special needs child. I agreed to this highly unusual request, although the timing interfered with preparations for our first summer guests. Mr. Kopikis did not appear, but his wife instead, without video camera, who took some still pictures. Shortly afterward he informed me that he was canceling the reservation because there was no central air conditioning, which he required. He stated that I had misrepresented the property by checking “air conditioning”. I pointed out that there was no specification of central air conditioning and that he never asked me about that. Although a “strict” cancellation policy was in force at the time of his reservation, with a 50% cancellation fee, he insisted on a 100% refund. I responded that in the unlikely event that I was able to re-rent at such short notice, I would refund him the 50% fee that I would receive from AirBnB in late August. He insisted on receiving my cancellation fee by July 24, or he would retaliate. He sent numerous threatening messages, including this bit of cyberbullying, writing: ”SEO, for the uninitiated "Search Engine Optimization" will ensure the review I will be posting independently will show off (website hidden) when anyone searches your address, and I'm buying the (website hidden) keywords R[ ], F[ ], B[ ] and a fun one which is linking your (website hidden) images so when people look for images they are linked from a blog with matching keywords which outrank your listing given what is called in the industry as "(website hidden) juice". Should be a great lesson for you on new technologies. Might make you think fondly of the time offered you cash to resolve the matter. New generation vs old man my friend. Always bet on the new generation. Adios amigo!” Judge for yourself whether or not you would rent to this man.