thank you for your review. You very aged? They are less than 2 years old so any ware and tear is absolute minumum! Also you say the photos do not show rooms in a true light? as anyone can see the photos are airbnb verified which means the professional airbnb photographer took the photos then sent direct to airbnb to publish and these were taken just a matter of week before your arrival.
If you would of mentioned the flooded in the bathroom to our staff while you were there they would of fixed this immediately much better than waiting until afterwards and complaining via a review!
I will admit the mosquito nets were dirty and these have already been washed.
unfortunately I have not been at the bungalows so much recently due both mine and my childrens illness but my husband is often there and i am always avaliable by email or phoneif there are any problems
I'm sorry I never met your parents but my 5 month old baby was sick!! I really think this was a very bad match for your parents and incidentally never before have guests asked for blankets for this room. Plus as from other reviews we have had excellent reviews about our staff they most certainly are not rude, in your private feedback you say staff smiled when your parents complained maybe you do not understand but Balinese always smile for very reason even during argue menya with other Balinese they still smile as it is considered bad to how any emotion such as anger upset etc.
When you say the water finished during your mums shower what actually happened was that your mum pressed the button which made the water come out if the tap and not the shower!
As is aid I think this was a bad match for your parents they were obviously expecting 5star for budget prices.
i would just like to point out that due to an overbooking on our part you stayed in the deluxe joglo and not the blue room. the blue room does not have an open bathroom. We have since put in mosquito repelling plants in the bathroom of the deluxe Joglo but the bathroom should always be kept closed anyway for security reasons although Ame3d is very very safe always better to be careful